Terms & Conditions

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This website belongs to HOTELBEDS, S.L.U. (hereinafter referred to as “Let Shuttle”), a legally constituted Spanish company, which operates as a wholesale-retail travel agency. Let Shuttle is based in Palma de Mallorca 07007 (Spain), Complex Mirall Balears, Camí de Son Fangos, 100; Torre A, 5na planta, with licence number BAL-512 M/D, tax identification code (C.I.F.) B-57218372 and registered in the Mercantile Register of Palma de Majorca (page PM-44863, volume 2007, folio 177).

The content of the Let Shuttle website is directed solely at consumers who book the product through Let Shuttle (hereinafter referred as “you” or “your”). Access to the Let Shuttle website is strictly controlled by Let Shuttle.

You are given the ability to obtain information on transfers and make reservations (hereinafter referred to as “Travel Services”), subject to the acceptance of the General Terms and Conditions displayed on the website, in accordance to the prices, rates and conditions of cancellation displayed at the moment of booking. The website will guide you through the booking procedure.

Any booking that you make through this website is conditional on you accepting these General Terms and Conditions, as well as the Legal Notice and Privacy Policy from Let Shuttle. The Legal Notice and the Privacy Policy form an integral part of our website and cannot be separated from the general contracting conditions. By visiting, using or ordering from the Let Shuttle website, you expressly consent and agree to be bound by the Terms and all applicable laws and regulations that govern this website and your booking.

If you do not agree to be bound by the Terms, you must not proceed with your booking.

Let Shuttle acts as an independent agent only in respect of all bookings that we make or other services provided. Let Shuttle accepts no liability in relation to any contract you enter into or for any Travel Services that you book at a certain price, up to when the booking has been confirmed and payment is received by Let Shuttle (see the section 'Payments details').

If you have an urgent query, please contact our Customer Services Centre.

The telephone numbers are given on the website and in your booking confirmation voucher. You can also use the contact form provided on the website.

1. Modification of Website and General Terms and Conditions

Let Shuttle may make improvements or changes to the information, elements, data, services, and other materials on this website, or terminate this website, at any time without notice.

Let Shuttle may also modify the Terms at any time, and any such modification shall be effective immediately upon the posting of the modified Terms on this website. Accordingly, your continued use of or access to this website will be deemed to indicate your acceptance of the modified Terms.

Let Shuttle may suspend access to this website, due to maintenance works, net security reasons or Act of God, with no obligation to reimburse or compensate you for the period in which access was suspended.

2. How to Book and Contract Service via the Let Shuttle Website


Contracting Procedure

The contracting of services via this website shall be undertaken using the following procedure: Select your Travel Services and the dates. Check your Travel Services and dates before continuing with your booking.

1. Following the step-by-step booking process online whenever possible.

During the procedure, you will be requested by Let Shuttle to provide personal information such as your name, surname, and credit card details. Any data received will be treated in accordance with the Let Shuttle Privacy Policy. Such information shall be treated in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops the Personal Data Protection Regulation (hereinafter PDPR) and will be used to process bookings and payments made in your request. Ensure that the data provided is correct.

In addition, you will be asked to provide information necessary to carry out payment, which will have to be made by credit card through a payment gateway specifically established for this purpose. Payment transactions on the Let Shuttle website are encrypted by a secure payment system endorsed by some of the world's leading banks and our site is verified by Thawte.

You give your consent by clicking on the 'Book' button at foot of the page on which you are requested to provide payment details. Such confirmation will be sent electronically to Let Shuttle, who shall be in charge of storage and conservation to guarantee the process. Confirmation of the purchase by a service provider implies, in any case, the binding of a contract and the undertaking by you to pay the established amounts. Once you have given your consent, a page will open confirming the purchase and you will receive an e-mail containing information in this regard.

With the reservation of the product, you authorize Let Shuttle to disclose personal information to third parties only for the purpose of completing your booking and for management reasons. Any data collected in this way through the website, Let Shuttle will be transmitted in accordance with the provisions of PDPR to those third parties that should be involved for the provision of the Travel Services.

No Handwritten Signatures

Given the nature of online transactions, you hereby acknowledge the impossibility of signing the letter of payment, understood as the document by means of which consent is normally given to a transaction. For this reason, you accept not to sign any electronic transaction generated as a result of booking via the Let Shuttle website.

The person who fills in the booking form on the website must be authorised to do so in the name of all the members of the group travelling together and must confirm that all members accept the booking conditions. Furthermore, this person shall be responsible for the total cost of the reservation, including cancellation or amendment charges, and shall inform the other members of the group of the confirmation details and other pertinent details relating to the booking.

After proceeding to the product reservation via the website, Let Shuttle will then confirm it by email and provide a service voucher. You must print and present this voucher when you arrive at the establishment where the service(s) is/are offered, or when it/they commence(s).

3. Legal Age and Responsibility

You attest to being of legal age and have full legal capacity and sufficient authorisation to make bookings. To confirm the booking, you must have the consent of all persons named therein, as well as the authorisation of the parents of any persons under 18 years of age that are taking part in the booking. Upon carrying out the booking, you confirm that all persons named have accepted the present conditions, and that you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details relating to the booking. Booking a reservation renders you responsible for any payment related to it.

You hereby guarantee that all the personal information provided in the process of reservation and registering for the service is correct. Likewise, you accept the financial responsibility for all transactions made in your name or via your bank account.

By accepting the General Terms and Conditions, and pursuant to Directive 2000/31/EC on particular legal aspects of Information Society services and Electronic Commerce, you consent and authorise Let Shuttle to request from the contracted service providers any personal information relating to you or your group. Such information shall be treated in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements or elaborates the PDPR, and will be used to process bookings and payments made at your request.

Thus, personal information shall be understood to include, but not be limited to: any telephone numbers, fax numbers, e-mail addresses, addresses of residences, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any personal information related to you or your group that may be relevant for the completion of your reservation.

4. Included in the reservation

The Travel Services cost includes the following:

·         Any services as stated on your reservation booking voucher.

·         VAT on all holidays in EU countries.


5. Not included in the reservation



Child prices and other conditions relating to children are agreed upon with each Travel Service provider and are not based on any one criterion; therefore, given that each Travel Service provider applies its own special conditions and prices, we ask that you inquire about this point when making your booking.

6. Travel Services

The following conditions will apply to customers who buy transfer services through Let Shuttle.

Let Shuttle agrees to transport passengers and their luggage on the trip in accordance with the services booked through Let Shuttle. This service is subject to these special transport conditions and any other condition applicable to the reserved services, whether they are of a special or general nature.

Let Shuttle is not obliged to transport children under 14 years of age unless the child is accompanied by a parent or legal guardian who is at least 18 years old. In some destinations a fee may be applied for children under 2 years of age occupying a seat, whilst in other destinations they may travel free of charge if accompanied by a full paying passenger of least 16 years of age. A reservation is required for each child over 2 years of age.

The service can only be used by the person(s) identified in the booking or by the person who made the purchase, and are non-transferable to another person. To confirm a reservation, you should have the authorisation of all persons named in the reservation and will be responsible for verifying that all of the travelers named accept the booking conditions, furthermore making the reservation renders you responsible for any corresponding payments, including any possible cancellation or modification fees. You will be also responsible for informing all of the persons named in the reservation on the details of the confirmation and any other pertinent information.

Reservations. The reservation of transfer services must be made with a minimum of 48 hours prior to departure time, unless the service provider or destination requires a greater amount of time.

The booking confirmation shall be processed through the Let Shuttle website. Once the transfer booking is complete, the screen will display a voucher with a reference number. This voucher must be printed and presented as proof of the booking.

Voucher: The voucher will contain all the information needed to locate the departure point of the Travel Services. The voucher will also show a contact phone number to verify the reservation and obtain information on possible contingencies.

When using a transfer, you shall be responsible to make sure that you are using the right service to reach your destination as it has been contracted.

Restrictions: The parent or legal guardian is responsible for making sure that the child is properly transported and may be fined for non-compliance. In certain cases and subject to prior request, the provider of the transfer may dispose of child safety seats for use.

7. Payment Details

At the time of your booking, the full quoted amount will be deducted from your credit or debit card. Payment transactions on the Let Shuttle website are encrypted by a secure payment system endorsed by some of the world's leading banks and our site is verified by Thawte.

This technically secure environment ensures that credit card details cannot be intercepted and are not revealed to anyone other than to financial institutions required to process payment instructions from the customer.

Our payment system currently accepts the following payment methods:

·         Visa

·         Visa Electron

·         Master Card

·         Amex

For any queries that you may have, please contact our Customer Services Centre.

The telephone numbers are given on the website and in your booking confirmation voucher. You can also use the contact form provided.

8. Modification or Cancellation of reservations



All modifications are subject to availability and an increase in the price or administrative costs will affect the cardholder who provided their details during the booking process.

For any modifications, you can directly contact the Customer Services Centre.


Cancellation policies will be applicable by the supplier in each case.

You will be authorised to cancel the service purchased via the Let Shuttle website. Notifications of cancellations must be made within a minimum notice period of 24 hours before the anticipated service time, unless the service provider requires a longer notice period.

If you cancel your reservation before the arrival date, you will be charged the corresponding cancellation fees. Let Shuttle will refund you the amount paid, deducting the cancellation fees incurred by the service provider.

9. Insurance

You are strongly advised to contract adequate travel insurance which should cover, amongst other things, personal losses and all medical and material costs in the event of an accident or illness during the trip.

10. Act of God

Let Shuttle will not be liable for any changes or cancellations effected on your booking, or for any loss or damage suffered by you arising from any failure by the Travel Service providers and/or Let Shuttle to properly perform any of our respective obligations to you, if the non-performance is caused by events classified as Act of God. By way of example, Act of God includes, but is not limited to, war, revolutions, acts of terrorism, closure of borders, epidemics, natural catastrophes or other causes that seriously affect both parties, as well as other unforeseeable causes beyond Let Shuttle's control.

11. Complaints related to the Travel Services

In the unlikely event that you have reason to complain or experience any problems with your Travel Service, please inform the provider immediately, to enable them to take appropriate action.

Should you not be satisfied with the solutions offered, please contact Let Shuttle Customer Services Centre by calling the telephone number listed on the website.

Let Shuttle is not held responsible for any damage or related matter to do with actions, omissions or negligence on the part of any provider or third party.

12. Exemption of responsibility for transfer services

Let Shuttle is exempt from liability for any failure or delay of the service purchased as well as a breach of contract when it is due to circumstances beyond the reasonable control of Let Shuttle. The following circumstances will be considered, without restrictions, as circumstances beyond the reasonable control required: war or threat of war, accidents causing delays on the route of the service, exceptionally severe weather, fire and/or damage to the station/terminal, compliance with the requirements of law enforcement, customs or other official security services under the competent authority, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic jams, mass meetings and strikes, lockouts, riots or local tensions, problems caused by other customers, bankruptcy, insolvency or business closure of the transport company used by Let Shuttle and other circumstances that affect your safety.

The maximum amount of Let Shuttle’s liability to you and/or other passenger/s for any reasonable and unforeseeable loss, injury or impairment that may be suffered or you may incur as a result of a failure on behalf of Let Shuttle, a breach of contract, or any act or omission or negligence of any employee of Let Shuttle, is limited to the price paid of the booked service.

Let Shuttle shall use reasonable endeavour to ensure the suppliers accept liability and indemnify from and against any claims arising from the provision of the services. Therefore you hereby commits to file any claim for the services directly with the service provider. You also acknowledges that Let Shuttle has no control over the provision of the services rendered by the service supplier.

You (whether or not this Agreement has been terminated) shall at all times save harmless and keep fully indemnified Let Shuttle from and against any actions, claims, proceedings, losses, costs, expenses and demands (including costs and expenses in defending such matters and its proper compromise) arising directly or indirectly out of or incidental to or in connection with any breach in respect to the clauses herein exposed.

13. Complete Booking / Modification / Independent Booking

These General Conditions contain some exclusions and limitations of liability. If any of these conditions is invalid or unenforceable, the remaining conditions will remain valid. Any invalid or unenforceable condition will be deemed superseded by a valid and applicable condition that conveys the same meaning. You agree that your use of this website will not imply any partnership, franchise, employment or agency relationship between you and Let Shuttle.

14. Assignment of Rights

Let Shuttle reserves its rights to assign in total or in part the obligation or rights of these Terms to any subsidiary, affiliate or holding company or any subsidiary of its holding company.

You are not allowed to assign to any third party any obligation or right of these Terms, or any other agreement that completes them, unless with the prior express written authorisation of Let Shuttle.

15. Legislation and Courts of Jurisdiction

The application and interpretation of these Terms and Conditions shall be governed by current and applicable Spanish Legislation. In the event of any discrepancy which may arise from the interpretation or execution of these terms and conditions, the parties, with express waiver of any other court of jurisdiction which might apply, if any, shall abide by the Jurisdiction and Competence of the Courts of Palma de Mallorca, Spain.