How do I make a booking?

1. Type the name of the location you would like to be picked up from (e.g. New York) and select from the list of options. Then type the name of the location you would like to be dropped off at (e.g. Manhattan) and select from the list of options.

 

2. Please select a return or one way journey.

 

3. Select your date of travel.

 

4. Select the number of passengers travelling. Please ensure you also select the number of children in your party from the drop down list.

  

5. Click the 'Search' button to see a list of available vehicle types and prices for your journey.

 

6. Click the 'Book' button next to the vehicle type you would like to reserve.

 

7. Enter the lead passenger details:

 

Lead name and surname - We only need one name for the whole party.

 

> Email address - We need this information as your booking confirmation and voucher will be sent by email.

 

> Mobile number – It will help us to contact you in case of any changes to your journey. Our carefully selected partners will be able to text you regarding your journey, but we will not pass your details on to any other third party. Don’t forget to include the prefix of your country.

  

8. Enter your flight (or boat / train) details. The Outbound is from your original destination (e.g. Manchester Airport to New York Hotel) and the Return is to your original destination (e.g. New York to Manchester Airport).

 

9. Enter a discount code if you have one.

 

10. Click the “CONTINUE to proceed to pay for the booking” button to continue.

 

11. Enter your payments details in order to finalise the booking.

 

12. Once your payment has been submitted you will receive a reference number for your booking. Please make a note of this. You will also receive a voucher confirming your booking and the instructions for your journey.

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What information do I need in order to book?

Please make sure you include:

> Total number of passengers - please make sure you include children in the total number of passengers in your party as well as the correct age of each child.

 

> Flight / Boat /Train details - if you've booked a private vehicle our partners will monitor your arrival where possible, your flight/ Boat/ Train number ensures you are picked up and dropped off at the right time.

 

For shared vehicles this will ensure our partner knows when to expect you for your outbound service and that your pick up time for the return journey is correct. 

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Help! I can't find the location I want to book.

If the location you're looking for isn't available to book online, please contact us on the telephone number provided in the Customer Care Service section.

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How much luggage can I take with me?

The information related to the luggage is provided in the specifications of each type of product.

If you have any extra luggage you must previously communicate this to the Customer Service Centre.


Excess Luggage:
If you have booked a shared shuttle service, sports equipment, such as ski or golf bags, surf boards or bicycles, are classed as excess luggage and may be chargeable. We recommend you contact the Customer Service Centre in advance.
If you have booked a private vehicle and our partner is unable to fit excess luggage or large suitcases you may be asked to pay for a second vehicle on arrival. We recommend you to contact the Customer Service Centre in advance.

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Can I book a child seat?

This kind of request must be made calling to the Customer service center telephone.

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How do I pay for my booking?

Payment is taken in full at the time of booking. We accept VISA Debit/Credit, MasterCard and Maestro. 

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I’m having trouble paying for my booking, how can I make the payment?

Payment is taken in full at the time of booking through our website. If the card is rejected you will need to contact your card issuer or the Customer Care Service.

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How safe is it to use my credit/debit card on your website?

We operate our website with an SSL certificate to ensure safe encryption of your details. For your peace of mind we will not store any of your credit card details. 

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How do I know my booking was successful?

Once payment has been taken and your booking has been made, you will be taken through to a confirmation page where you will be given the option to print your journey details. We will also email your voucher as full confirmation with the details of your journey. If for any reason you are unable to see the confirmation page please check your email and your spam folder. It is your responsibility to take reasonable steps to avoid duplicate bookings by also checking with your bank to see if any payment has been taken. 

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I checked your website for my pick up time and it says N/A. Why?

The information should be available 36 hours prior to arrival, if it isn’t, please call the emergency number on your voucher.

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I did not get my voucher, how can I obtain it?

Please check your email. You will have an email from Letshuttle with the voucher attached.

 

Additionally, if you have a booking reference please go to the 'Manage your booking' section in the bottom left hand corner of the site, enter your email address and reference and select ‘print your voucher’.

 

If you do not have a reference number, please call the Customer Service Centre so that we can help you.

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Do I need to take any paperwork with me when I travel?

Please print two copies of your booking confirmation: one for your outbound journey and one for your return. Pleas also bring your Identity card or passport.

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Where will I be dropped off/picked up from?

The drop off and pick up is detailed in your voucher that you should have received when you booked your transfer.

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How long do I have to wait at the airport before my vehicle departs?

For private services - your vehicle will leave as soon as you have located your driver;

 

or

 

for shared services - after contacting our partner representative your maximum wait time will be 60 minutes.

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What happens if my flight is delayed or cancelled?

Our partners will monitor your arrival where possible but additionally, we suggest that you contact the Customer Service Centre if you flight changes.
If your return flight changes during your trip please use the number supplied on your voucher to contact our partner and reconfirm your pickup time.

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My departure service hasn't arrived! What do I do?

Please wait a maximum of 20 minutes after the pick up time previously agreed before calling the number on your e-Ticket. It is important that you call this number to ensure our partners can help you.

If your calls to our partner do not resolve the matter it is your responsibility to ensure that you make alternative arrangements for your journey. We cannot accept any liability for costs incurred due to missed flights.

Please ensure that you obtain a receipt for any additional costs incurred should you wish to claim a refund. Please then submit this to our Customer Services Centre upon your return home for consideration of a refund.

Please be advised that a refund of this amount cannot be guaranteed, however if, upon investigation, the supplier is found to be in error, we will refund your taxi fare in full. Please note that no refund of additional costs can be considered without a receipt.

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I have had a change of accommodation, how do I let you know?

Please call the Customer Service Centre in order to modify the information. 

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The airline amended my flight. How do I let you know?

Please call the Customer Service Centre in order to modify the information.

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How can I change my booking?

Please call the Customer Service Centre in order to modify the information.

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How can I cancel my booking and how much will it cost?

If you would like to cancel your booking please use the 'Manage your booking' section on the website. The cost of cancellation depends on each service; you can find the cancellation costs on your voucher as well as in the results section and your information section before making the reservation.

 

Please note - in the case of ‘No show’ your booking is non-refundable.

  

You cannot cancel your return journey when it is booked as part of a return service after the outbound journey date has passed. 

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What do I do if I lose something on a Letshuttle vehicle?

If you leave property in a Letshuttle vehicle on arrival, please call the emergency number provided on your voucher.

Any expense incurred in recovering your lost property is entirely your responsibility and contact must be made with the local office of our partner who is responsible for operating your service.

If you have left items behind on your return service, on your return home please email our partner, using the contact details on your voucher.

Letshuttle regrets that we cannot be held responsible for items left in our vehicles that cannot be located. 

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I want to book a vehicle for 4 people when we arrive and 6 people when we return, how can I do this?

In order to book a different number of passengers for both journeys on a shared shuttle service you will have to make separate one way bookings to cover your full route.

If you book a private vehicle, just book for the maximum number of people travelling on any of the journeys.

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I want to make a booking but the people travelling with me arrive on different flights, how do I book?

At the booking stage, one name and the details of one flight are required. We recommend that the details provided are those of the person whose flight lands last, as this will ensure all the other passengers are already waiting for them at the pickup location.

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Can I book a one way journey?

Yes, please select one way at the top left of the search box.

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What is my outbound flight number?

This is the number for your flight to the airport where our partner will pick you up.

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What is my return flight number?

This is the number for your flight from the airport where our partner will drop you off.

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Do I need to check my booking with you after I receive my booking confirmation?

There is no need to check if your booking exists with us if you have received an email with your booking reference and confirmation.

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How do I add my bike/surfboard/golf bag etc. to my booking and how much does it cost?

Sports equipment such as ski bags, golf bags, surf boards and bicycles are classed as excess luggage and may be chargeable. Please contact the Customer Service Centre to find out for your specific journey.

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Can I book a transfer to my private villa?

Yes, of course. You can reserve a private transfer that will take you “door to door”.

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I need to be picked up from a different address. How can I book this?

If you wish to book a different pick up address to your drop off address, you will have to make two separate one way bookings.

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Do you cater for wheelchair users and people with disabilities?

Yes, we offer this service. This is the Private-Special for people with disabilities product. Also you can use the Wheelchair filter in the search engine in order to find it. If you are not able to find it please contact the Customer Service Centre.

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Do I need to confirm my outbound service?

There is no need to confirm this part of your journey, however if there is a change to your flight time, please contact our Customer Service Centre.

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I have booked a one way service to the airport. How do I find out my pick up time?

To confirm your return pickup please access www.checkpickup in order to confirm the pickup time.

 

The emergency number on your voucher is available if you are unable to use any of the above.

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What do I do once my flight has landed?

You will find detailed instructions on your voucher with directions to the meeting point. If you have trouble locating our representative please call the local emergency telephone number which you will find on your voucher.

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Where do I find my pick up time for the departure journey?

This information is included in your booking voucher.

 

It’s important to know:

For private services - your return pick up time is confirmed at the time of booking.
For shared services - it is essential that you reconfirm the details of your return journey in order to receive your pick up time. If you do not confirm your return journey, Letshuttle cannot be held responsible for any costs incurred in making new arrangements for the journey.

 

To confirm your return journey please:

 

> Access www.checkpickup.com in order to confirm the pickup time. The information will be available 36 hours prior to the arrival.

 

The emergency number on your voucher is available if you are unable to use any of the above.

 

Please note - if you need to change your pick up location or your flight time has changed, please call the local office. You can find the number on your voucher or on our mobile app. 

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How do I know what kind of car I will be transported in?

We are unable to provide specific makes and models of vehicles, as these vary depending on our partners.

 

Shared shuttle services will usually use a large coach, but may be a smaller vehicle, such as a minibus.

 

If you have chosen a private service our partner will provide a minibus or private car, depending on available vehicles. 

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What time will my shuttle service leave the airport?

If you have booked a shared shuttle service your vehicle will leave no later than 60 minutes after you contact our partner representative. All partners will try to keep waiting times to a minimum. 

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Which hotels do you drop off at in the area I am travelling to?

You can book a service to most known hotels. In cases where there are restrictions or issues with the roads a door to door journey may not be possible, but partners will pick up and drop off at the nearest available location. 

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My return pick up time is showing when I book a private service do I need to reconfirm my pick up time again before I leave?

There is no need to reconfirm your pick up time.

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I need to amend the name of the person travelling with me. How do I do this?

We only require the name of the lead passenger. If this changes please call the Customer Service Centre in order to modify it.

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